Dispatcher



Dispatchers supervise and coordinate activities of workers engaged in manufacturing products and delivery of products. They quote prices and receive orders for various company products. They establish delivery schedules according to truck capacities, distances to delivery site, and unloading time. Prepares invoices, delivery tickets, and related shipping documents and assign drivers for deliveries.

Duties:

  • Answer telephone requests for service or receive requests from telephone operators
  • Process and transmit information to field personnel via radio or computer-aided dispatch or software
  • Prepare daily work schedules and runs, keepS records and logs of calls
  • Monitor personnel workloads and locations
  • Maintain work records and prepare reports (for example, accident reports, complaint forms)

Essential Skills:

  • Writing
  • Oral Communication
  • Decision Making
  • Reading Text
  • Computer Use
  • Scheduling

Skills:

  • Excellent communication skills, attention to detail and procedures
  • Good time management skills to work within deadlines
  • Excellent computer skills
  • Good eyesight, hearing, manual co-ordination and dexterity
  • Multi-task requests for service and dispatch at the same time often dealing with the unexpected
  • The ability to work well in a team environment

Videos:

Job Testimonial Videos

Job Overview Videos

Education:

    A high school diploma is required

Education Requirements :

  • Dispatchers usually undergo some informal on-the-job training
  • Class "B" License may be required
View Education Roadmap

Program Description:

Students will learn the Hours of Service as pertaining to Canadian and USA law. This information along with Load Building, Maps and Atlases, Automated Commercial Environment (Customs Border Protection) and Advanced Commercial Information (Canadian Border Services Agency) is some of the knowledge you will gain to increase profits and your value as a dispatcher in your new career.

Schools:

  • AVAAL-DISPATCH TRAINING
  • CANADIAN AUTOMOTIVE & TRUCKING INSTITUTE-DISPATCH TRAINING
  • PROGRESSIVE TRAINING COLLEGE OF BUSINESS & HEALTH-DISPATCHER

 

 



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What to Expect
Tyler Scott

Dispatcher

I got this job dispatching ready mix concrete trucks by answering an ad for a junior dispatcher trainee. It sounded pretty easy and the plant was only a few miles from where I live. Actually the concrete plant is a big employer in our city and it was there before…
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Essentials Skills
Dispatcher


  • Writing
  • Oral Communication
  • Decision Making
  • Reading Text
  • Computer Use
  • Scheduling
Financial Expectation

Dispatcher

Education Roadmap

Dispatcher

Career ETA: 1 years

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